Refund & Cancellation Policy

Last updated: 30 October 2026

The short version. Ask within 14 days of paying and we refund you in full, no reason needed. Cancelling is not the same as a refund: cancelling stops the next charge, and you keep Pro until the period you paid for runs out.

1. Try it before you pay

deskMonk is free to install and use every day, with no account and no card. Pro only removes the daily limits, so the free plan is the best way to check that deskMonk works well on your computer before you buy.

2. Refunds

If you ask within 14 days of a payment, we refund it in full. You do not have to give a reason.

After 14 days we still look at every request, and refund where it is fair: a duplicate charge, a renewal you did not intend and have not used, or a fault on our side that stopped the app from working.

Refunds go back to the payment method you used; how long the money takes to appear depends on your bank, usually a few days to two weeks. A refund ends the Pro period it paid for, and the app returns to the free plan. Your files, vaults and settings stay as they are.

Your statutory rights. If you are a consumer in the EU, the UK or Türkiye, you have a legal right to withdraw from a distance purchase within 14 days. This policy is written to meet that right, and where the law gives you more, the law applies.

3. Cancelling

Cancelling stops future charges; it does not cut short the period you are in. You keep Pro until the end of the period you already paid for. To cancel, open deskMonk → ⭐ Pro → Manage subscription, or write to us and we will do it for you.

4. How to ask for a refund

Write to support@deskmonk.app with one of: your license key, the email address you used at checkout, or the order number from your receipt. We aim to answer within two business days.

Website purchases are sold through Paddle, our merchant of record, and your receipt comes from them. You can also ask Paddle for a refund directly through the link in your receipt email.

5. Mac App Store purchases

Apple handles payments, cancellations and refunds for Pro bought in the Mac App Store. Request a refund at reportaproblem.apple.com and manage the subscription in your Apple account settings.